Issue: The user is unable to log in to their system. Environment: DNN Root Cause: The server is trying to synchronize the cache with another webhead that is no longer reachable because of the site bei...
Error: The user is trying to access to the settings for the host page to change the skin; however, they receive the error message as shown below. Error: is currently unavailable. DotNetNuke.Services.E...
Issue: The Administrator's bar is showing, even though there is no user logged into the site. Environment: Evoq Content 8.3 Root cause: The slider module on that page was having Edit permissions for ...
Issue After purging a user account completely from the system, customers may be unable to reuse the username that was tied to it. When attempting to create a new account with that username, the follow...
Issue A site on version 9.1.1 or earlier of DNN displays special symbols incorrectly. For example, the site displays ANDSIGNamp; where & should be. Root Cause This is a known bug in DNN 9.1.0 and 9.1....
Issue: After the user did an upgrade from version 9.1 to 9.2, they are not getting any content Environment: DNN upgrade from 9.1 to 9.2 Root cause: The DNNSmart Effect Collection module/assembly was ...
Issue Popups appear greyed out in the screen and are loading all the way down in the page. Users need to zoom out in the browser in order to handle the information in the popup. Resolution The root c...
Issue When accessing the site settings within a DNN instance, customers have reported receiving the following error: Error: Site Settings is currently unavailable. DotNetNuke.Services.Exceptions.Modul...
Overview When a user requests a password reset for their account, the system sends an email to the user with details on how to reset their password; however, the email contains neither a password nor ...
Issue A scheduled task is calling the process ContentPersonalization_CleanAnalyticsData. This process causes the SQL log file to bloat, eventually using up all disk space on the server and causing it ...