Reporting a Site Outage as an OnDemand customer

Overview

As an OnDemand customer, you can report a site outage for your OnDemand environment. Outages can include an inaccessible site and a microservices outage.

 

Solution

When you need to report a Site Outage for your On-Demand environment, you will need to submit a ticket to DNN Support so that the ticket can be escalated to the On-Demand team to back up your environment:

  1. Find out the device name for your environment. You can try to find the required environment URL from your primary alias list. The URL format is as follows:https://dnn######-evoqondemand.com
    You can also enter your alias in a DNS checker or execute a dnslookup command in the command line nslookup yourwebsite.com and you will find the device name in the aliases.
  2. Then provide the following information in your ticket: 
    Device name:
    Environment (Production/Sandbox):
    Description: (Describe what issues you are experiencing in your environment)

<supportagent>

Agent Steps: Once you receive a site outage request from an OnDemand customer, you will need to submit a SaaS Incident in JIRA.

</supportagent>

 

 

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