Requesting an update to the SSL certificate as an On-Demand customer


As an On-Demand customer, you do not have direct access to the server configuration for your On-Demand environment. This is why you need to provide the SaaS team with the appropriate SSL certificate PFX file to install the certificate accordingly.



To update the SSL certificate, please provide the following information to DNN Support:

  • Device name - This can be found if you go into Settings > Site Settings > Site Behaviour > Site Aliases and check the alias The device name should be dnnxxxxx.
  • The domains you would like to update the SSL certificate for.
  • The PFX certificate file and its password.

<supportagent> Process the request as per Install a new SSL certificate on a OnDemand customer website article. </supportagent>



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