How to request a full DNN backup as an Ondemand customer

Overview

As an OnDemand customer, you can request a full DNN database and file backup for the OnDemand environment.

 

Diagnosis

There will be situations when you require a backup of your OnDemand environment and since the backend for your hosted environment is not accessible, a request to the SaaS team is required to take a backup of the database and file structure.

 

Solution

When you require a backup for your On-Demand environment, you will need to submit a ticket to DNN Support so that the ticket can be escalated to the On-Demand team to back up your environment:

  1. Find out the device name for your environment. You can try to find the required environment URL from your primary alias list. The URL format is as follows:https://dnn######-evoqondemand.com
    You can also enter your alias in a DNS checker or execute a dnslookup command in the command line nslookup yourwebsite.com and you will find the device name in the aliases.
  2. Then provide the following information in your ticket: Device name:
    Environment (Production/Sandbox):

Testing

You should be able to access the complete backup files that will be provided by DNN Support through an FTP link in the ticket you created.

 

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