This article aims to describe the process of how to request On-Demand upgrades for On-Demand customers and the information that is required to process the request.
When you require an upgrade for your On-Demand environment, you will need to submit a ticket to DNN Support so that the ticket can be escalated to the On-Demand team to upgrade your environment.
- Find out the device name for your environment. You can try to find the required environment URL from your primary alias. The URL format is as follows:
- Then provide the following information in your ticket:
When the upgrade should take place:
Upgrade to which version:
The window for the upgrade should be at least an 8-hour window to make sure that there are no issues with the upgrade and if there are, to give enough time for a rollback with a backup.
Once you submit the request, you will receive confirmation from Support on the Support ticket that the environment has been successfully upgraded.