Requesting for a new license


This article aims to describe the process of how to request the creation of a new license and the information that is required to process the request.



When you require a new license after your purchase, or inquiring about a new license, or require a license upgrade to a higher edition, you must contact your Account Manager immediately.

Your Account Manager should be assigned to your specific account, you can find this information in your invoice sheet. If you do not know who your Account Manager is, please contact

Once you are in contact with your Account Manager, they should provide you with the license information.

Your Account Manager will then submit a ticket to the Support Team with the following information:

  • Company Name:
  • License Owner's email:
  • Send notification email to:
  • Licenses purchased (include edition and type):
  • Invoice attachment:



In the ticket that you've created in the Support Portal, you should receive confirmation from the Support team that the ticket has been processed and the license details will be provided shortly.



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