Error: 'An error occurred while loading the sub folders' When Calling GetSubFolders in the Digital Asset Management Module

Overview

This article provides information on how to resolve errors arising from the Digital Asset Management module when calling GetSubFolders.

Solution

There is an exception that occurs while using the Digital Asset Module to access a folder using GetSubFolders.

You may see the following in the logs:

POST http://website.com/DesktopModules/DigitalAssets/API/ContentService/GetSubFolders 
500 Internal Server Error 319ms

"NetworkError: 500 Internal Server Error - http://website.com/DesktopModules/DigitalAssets/API/ContentService/GetSubFolders"
GetSubFolders

This a bug that was found in Evoq 8.2 and has been resolved in Evoq 8.3. To fix this error, you need to upgrade your environment to Evoq 8.3 or the latest version of Evoq. You can download the installation packages from the DNN Download site.

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