Unable to apply a new license

Error: The customer is trying to apply a new license but they are receiving the error message below.


Root Cause: Applying the license to the wrong server.


1. Retrieve the server name of the application which is currently running on;

  • For versions below Evoq 9:
  1.  Go to Host > Host Settings > Server Name section
  • For versions above Evoq 9:
  1. Hover over the top left Evoq logo and get the server name.

2. With an obtained server name, verify that is the server you are applying the license.

3. If the server name is correct, please contact support at DNN customer support



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