Avoiding Downtime Due to Licensing Limit During Migration

Overview

During migration from one server to another, an administrator will need to apply the same license which is already in use on the old server to the new production server. A license cannot be applied to both servers at the same time. To avoid downtime while the new server is not yet licensed, you will need to use a development-type license for a brief amount of time while the license is not yet deleted from the old server and activated on the new one.

In this article, you will learn how to

 


Process

Note: Using development type license on production instance is only allowed for a very short period of time and only in exceptional circumstances.

 

  1. In the new server, go to Persona Bar > Settings About

    Screen_Shot_2019-10-08_at_1.28.28_PM.png

  2. Click Add License.

    Screen_Shot_2019-11-01_at_4.30.15_PM.png

    1. Select Development from the License Type drop-down list.

    2. Enter Account Email in the corresponding text field.

    3. Enter Invoice Number associated with your license in the corresponding text field.

    4. Click Automatic Activation.

      Screen_Shot_2019-11-01_at_4.30.31_PM.png

  3. Perform DNS and other necessary changes to point to the new PROD server whenever you are ready for cut-over.

  4. On the old server, click the Remove button against the license in question (production type) and confirm removal.

  5. On the new server, click Add License.

  6. Select Production from the License Type drop-down list.

  7. Fill up the Account Email in the corresponding text field.

  8. Enter the Invoice Number associated with your license in the corresponding text field.

  9. Click Automatic Activation.

  10. Click Remove against the development license and confirm the removal.

Confirmation: The EXPIRES column should be updated with the correct expiration date for your valid production license, the production server is operational.

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