Infrastructure maintenance for On Demand/hosted customers

Overview

NOTE: DNN maintenance does not follow a set schedule and is done on an "as-needed" basis.

Occasionally DNN will need to perform maintenance on servers, individual sites, or other infrastructure assets. If your site is expected to be impacted by this, we will always email you well in advance with the specific details of when your site will be down for maintenance, why it's being taken down, and how long you can expect the maintenance to last. These emails will generally have the following subject line:

[IMPORTANT] DNN Needs to perform maintenance on your site

During maintenance, your site will be put in offline mode and a message will be displayed indicating maintenance is in progress. 

Once maintenance has concluded, your site will restart and then be put back into online mode. Should you encounter any issues post maintenance, please contact us immediately at support@dnnsoftware.com.

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