Error: Your new password was not accepted for security reasons

Error 

When a user is trying to log in to DNN, the following error is displayed: 

Your new password was not accepted for security reasons. Please ensure the correct user name and answer were entered

An administrator performed a password reset; When the user tried to log in again, the same error was displayed. 

Root Cause

The user account is locked, too many unsuccessful login attempts were performed. 

Resolution

  1. With your SuperUser/Admin account, log in to your DNN instance and use the Persona Bar to select Manage > Users.

    manageusers.jpg

  2. Type the user's name into the search bar and hit enter to pull up their account.
  3. Search for the Locked Out parameter. 



    • If the locked Out parameter is True, Unlock the user
    • If the locked Out parameter is False, Contact Support

 

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