Error: RequestInvalid while activating license through Manual Activation.

Error: The user is trying to activate multiple licenses manually; however receives an error as shown below.

Screen_Shot_2018-06-06_at_12__2_.png

RootCause:"RequestInvalid" message usually appears if you have any trailing spaces or extra characters in the area where the server ID pasted. The application will assume any character in that area including spaces as valid license code. 

Screen_Shot_2018-06-06_at_12__3_.png

Workaround/Fix:

  1. Inform the customer to review the Server ID once again and make sure there are no extra characters that have been pasted.

Content Author: Tony Lee

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