File is not uploaded when using advanced editor

Issue

When using a link to upload a pdf file it works fine, but when uploading another type of file using advanced editor link it won't upload, also when browsing the file with server browser application the file is not found. 

 

Solution

This may be due to the Allowable File Extensions you have setup on your site. Please check the following

 

Evoq Versions 9.x

 

  1. Log in as a SuperUser / Host account
  2. Go to Persona Bar > Settings > Security > More > More Security Settings
  3. Scroll to the bottom of the page and add the File Extensions you want to allow
  4. Make sure your desired extensions are in there

 

Versions 7.x / 8.x

 

  1. Log in as a Superuser (or Host)
  2. Go to the Control Bar > Host > Common Settings > Host Settings
  3. Scroll to the bottom of the page, in the Advanced Settings > Other Settings section
  4. Find the "Allowable File Extensions" field
  5. Add or remove file extensions as desired to allow or disallow file types, separated by commas
  6. Click "Update" at the bottom of the page to save your changes

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