Trial version/unlicensed/expired version message appears after activating license

Overview 

Even after a license has been activated, a trial version or unlicensed or expired version message still appears.

"You are using an unlicensed and unsupported version of .... Please contact your Systems Administrator for information on how to obtain a valid license."

"You are using a trial version of Evoq .... You currently have ... days remaining before your trial period expires."

 

Prerequisites

 

Solution

There are a couple reasons why this message is appearing in your environment:

  1. Verify that your license is activated and that you are using the correct license type.

    1. Go to Persona Bar > Settings > About.
    2. Check that the invoice number appears in the list and that a check appears in the Activated column for this license.
    3. Verify that the correct invoice number, email, and license type are used.

      An invoice for one Evoq product cannot be used to license a different Evoq product. Example: An Evoq Content invoice is invalid for Evoq Engage.

    If the license is not activated:

    If the license type is incorrect, contact Customer Support.

  2. Is the correct server selected?

    Make sure to select the correct server from the Web Server drop-down. In the case of a web farm, you need to make sure each server has its own license applied.

    webserverdropdown.png

    You can browse to Settings > About to the licensing section and apply a license to each server in your farm.

    Make sure that the server name on the new license matches the server name where the application currently resides and that there are no trailing spaces in any of the fields, which the system considers to be an extra character.
  3. Do you have more than one site on a single server?

    In an environment with more than one DNN installation per server, make sure each IIS instance has its own license applied. For example, if you host two websites on a server, you need two licenses, and you must activate one license for each website.

  4. Are you running the application pool under a custom domain account in Microsoft .NET Framework 4?

  5. If all of the above fails

    • You can delete the license by going into Settings > About > Click on the trash icon next to the license and then reactivate the license again.


Testing

You should be able to test the unlicensed error message has been resolved by:

  1. Log in to the website and you should not see an unlicensed message on the home page.
  2. You should also be able to access the Persona Bar features such as Users, Roles, Pages as being unlicensed will only give you access to the Settings > About section.

 

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