Activating License Manually

Prerequisites

 

To activate a license, you need the following:

  • Invoice number(s) sent to you in an email after your purchase. Each license has its own invoice number (e.g., INV00x-1, INV00x-2, INV00x-3). If you are unable to find the required information, contact Customer Support.

  • Email Address associated with each invoice.

  • You may need to modify your firewall settings to allow a query to the DNN licensing web service:
    http://www.dotnetnuke.com/desktopmodules/bring2mind/licenses/licensequery.asmx

 


Process

  

  1. In the Persona Bar, navigate to Settings > About.

    Screen_Shot_2019-11-08_at_10.20.11_AM.png

  2. Click Add License.

    Screen_Shot_2019-11-08_at_10.23.30_AM.png

  3. Fill in the required information.

    Screen_Shot_2019-11-08_at_10.45.03_AM.png

    • Select the License Type from the list. The license type can be:

      • Production (default)

      • Staging

      • Failover

      • Test

      • Development

      IMPORTANT: The selected License Type must match the license type of the invoice you are using.

    • The Web Server name is pre-filled with the server name stored in the WebServers table of the current site's database.

    • Enter the Account Email and Invoice Number associated with your license.

  4. Click Manual Activation

    Screen_Shot_2019-11-08_at_11.20.06_AM.png

  5. Get and submit an activation key.

    Screen_Shot_2019-11-08_at_11.21.27_AM.png

     

    Tip: If your server does not have access to the Internet, you can access the DNN Professional License Request page on dnnsoftware.com from another machine and transfer the keys through a local network or a secure flash drive.

     

    1. Click Request an activation key on dnnsoftware.com to open the Professional License Request page.

    2. Copy the encoded server ID from the Evoq dialog to the dnnsoftware.com Request License form.

    3. Click Generate Activation Key.

    4. Copy the generated activation key from the Request License form to the Evoq Activation Key textbox.

    5. Click Submit Activation Key.

 

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Comments

3 comments

  • Avatar
    Tina Harrington

    I don't have access to anything to get me into the settings. I need you to do this for me.

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  • Avatar
    Tina Harrington

    I still haven't got any help with this situation. I need access to our site, so can somebody get back to me today? We are unable to reactivate our new license because we can't get into our settings. The settings button isn't working. This is my second request.

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  • Avatar
    Alexander Lunin

    The request of Tina was already addressed. We encourage everyone to create a support ticket instead of asking in the knowledge base.

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