Overview
When troubleshooting certain issues, our support agents may ask for your DNN's system information. Follow the process below to learn how you can find this information in DNN.
Prerequisites
You need a superuser/host access to the DNN platform to be able to perform the steps outlined in this article.
Process
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Go to Persona Bar > Settings > Servers.
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In the System Info tab, browse the subtabs.
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Go to System Info > Application.
Field Description Product
VersionAlso visible from the Persona Bar logo.
Host GUID Might be required by Customer Support to identify your DNN installation.
HTML Editor Provider The default HTML Editor for all sites in the installation. Each site can specify a different HTML editor.
Data Provider SQL is the default data provider for all sites in the installation. If necessary, you can replace it by installing a custom third-party provider (not supported by DNN) and updating web.config.
Caching Provider The default caching provider for all sites in the installation. You can specify a different caching provider.
Logging Provider Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
Friendly URL Provider Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
Friendly URL Enabled Friendly URL Type Scheduler Mode - TIMER_METHOD: A separate thread executes scheduled tasks independently.
- REQUEST_METHOD: Tasks are executed when HTTP requests are made.
- DISABLED: No scheduled tasks can be executed.
Web Farm Enabled Automatically updated from the web servers table. You can view the list of servers, enable or disable servers, or delete the obsolete ones.
CAS Permissions Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
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Go to System Info > Web.
Field Description OS Version
Version numbers of systems installed and required by the DNN installation Web Server Version
.NET Framework Version
ASP.NET Identity The Windows user account used with the DNN installation. This account must have sufficient permissions to access and modify folders on the server. Host Name The name of the webserver used for the current host/superuser session Physical Path The local server path to the site's root folder Site URL The primary URL for the site Relative Path The path to the DNN installation folder, relative to the site's root folder Server Time The current date and time of the server -
Go to System Info > Database.
Field Description Database Version Information about the database provider. The default database provider is SQL. Service Pack Product Edition Software Platform Database Backup History Prior database backups. To configure database backups, use the database backup application (i.e., SQL Backup Manager). Database Files Current files used by the database
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