Retrieving System Information

Overview

When troubleshooting certain issues, our support agents may ask for your DNN's system information. Follow the process below to learn how you can find this information in DNN. 

 


 

Prerequisites

You need a superuser/host access to the DNN platform to be able to perform the steps outlined in this article.

 


 

Process

  1. Go to Persona Bar > Settings > Servers.


      Screen_Shot_2019-10-11_at_5.55.13_PM.png

  2. In the System Info tab, browse the subtabs.

    • Go to System Info > Application.

      System Info > Application

      Field Description

      Product
      Version

      Also visible from the Persona Bar logo.

      Host GUID

      Might be required by Customer Support to identify your DNN installation.

      HTML Editor Provider

      The default HTML Editor for all sites in the installation. Each site can specify a different HTML editor.

      Data Provider

      SQL is the default data provider for all sites in the installation. If necessary, you can replace it by installing a custom third-party provider (not supported by DNN) and updating web.config.

      Caching Provider

      The default caching provider for all sites in the installation. You can specify a different caching provider.

      Logging Provider

      Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.

      Friendly URL Provider

      Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config

      Friendly URL Enabled
      Friendly URL Type
      Scheduler Mode
      • TIMER_METHOD: A separate thread executes scheduled tasks independently.
      • REQUEST_METHOD: Tasks are executed when HTTP requests are made.
      • DISABLED: No scheduled tasks can be executed.
      Web Farm Enabled

      Automatically updated from the web servers table. You can view the list of servers, enable or disable servers, or delete the obsolete ones.

      CAS Permissions  

      Important: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.



    •  Go to System Info > Web.


      System Info > Web



      Field Description

      OS Version

      Version numbers of systems installed and required by the DNN installation  

      Web Server Version

      .NET Framework Version

      ASP.NET Identity The Windows user account used with the DNN installation. This account must have sufficient permissions to access and modify folders on the server.
      Host Name   The name of the webserver used for the current host/superuser session  
      Physical Path The local server path to the site's root folder
      Site URL The primary URL for the site
      Relative Path The path to the DNN installation folder, relative to the site's root folder
      Server Time The current date and time of the server


    • Go to System Info > Database.

      System Info > Database

      Field Description
      Database Version Information about the database provider. The default database provider is SQL.
      Service Pack  
      Product Edition
      Software Platform
      Database Backup History   Prior database backups. To configure database backups, use the database backup application (i.e., SQL Backup Manager).  
      Database Files Current files used by the database

 


Parent Topic

Related Tasks

Related Information

 

Back to top

Comments

0 comments

Please sign in to leave a comment.