While troubleshooting issues with a DNN instance, we may ask customers to provide us with system information. The following steps will show you how to find this within the platform.
Requirements: SuperUser/Host access to the DNN platform
- Go to
- In the System Info tab, browse the subtabs.
Go to the System Info tab, and then the Application subtab.
Also visible from the Persona Bar logo.
Host GUID Might be required by Support to identify your DNN installation. HTML Editor Provider The default HTML Editor for all sites in the installation. Each site can specify a different HTML editor. Data Provider SQL is the default data provider for all sites in the installation. If necessary, you can replace it by installing a custom third-party provider (not supported by DNN) and updating web.config. Caching Provider The default caching provider for all sites in the installation. You can specify a different caching provider. Logging ProviderImportant: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
Friendly URL Provider
Friendly URL Enabled
Friendly URL TypeImportant: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
- TIMER_METHOD. A separate thread executes scheduled tasks independently.
- REQUEST_METHOD. Tasks are executed when HTTP requests are made.
- DISABLED. No scheduled tasks can be executed.
Web Farm Enabled Automatically updated from the web servers table. You can view the list of servers, enable or disable servers, or delete the obsolete ones. CAS PermissionsImportant: Changing these settings is strongly discouraged. If necessary, you can modify them in web.config.
Go to the System Info tab, and then the Web subtab.
Web Server Version
.NET Framework Version
Version numbers of systems installed and required by the DNN installation. ASP.NET Identity The Windows user account used with the DNN installation. This account must have sufficient permissions to access and modify folders on the server. Host Name The name of the web server used for the current host/superuser session. Physical Path The local server path to the site's root folder. Site URL The primary URL for the site. Relative Path The path to the DNN installation folder, relative to the site's root folder. Server Time The current date and time of the server.
Go to the System Info tab, and then the Database subtab.
Information about the database provider. The default database provider is SQL. Database Backup History Prior database backups. To configure database backups, use the database backup application (i.e., SQL Backup Manager). Database Files Current files used by the database.