Overview

Customers may experience issues with delays or failures in loading MP3 files on their training program hosted on their site. This problem is typically caused by AWS CloudFront, the content delivery network in use, timing out after one minute due to the long processing time for the MP3 files. This issue is likely due to the large size of the MP3 files.

Solution

To resolve the issue of delays or failures in loading MP3 files due to AWS CloudFront timing out, follow these steps:

1. Optimize audio file handling by following the steps provided in the DNN support article: How to add Audio Files to a Site.
2. If embedding the training modules on the DNN site is not feasible, reduce the MP3 file sizes to improve processing speed.
3. Use audio compression software or online tools to reduce the size of your MP3 files. You can find suggested resources for these tools online.

Summary

By optimizing audio file handling and reducing the size of MP3 files, you can improve the processing speed and prevent AWS CloudFront from timing out, thus resolving the issue of delays or failures in loading MP3 files on your training program.

FAQ

1. What causes the delays or failures in loading MP3 files?
   The delays or failures in loading MP3 files are typically caused by AWS CloudFront timing out due to the long processing time for the large MP3 files.
2. How can I prevent AWS CloudFront from timing out?
   You can prevent AWS CloudFront from timing out by optimizing audio file handling and reducing the size of your MP3 files to improve processing speed.
3. What tools can I use to reduce the size of my MP3 files?
   You can use audio compression software or online tools to reduce the size of your MP3 files. There are many such resources available online.