Overview

Users of the Evoq platform may encounter several issues, including restricted access to certain web pages for non-admin users, problems with file uploads, issues with redirects, text changes not publishing, and a missing publish button. These issues can disrupt user access and the overall functionality of the platform.

Solution

To resolve these issues, follow the steps below:

1. File Upload Issue: Check your network logs and see if your firewall is blocking the upload request. If so, consult with your network team to resolve this issue.
2. Redirect Issue: Check the SEO settings of the problematic page. If there is a wrong redirect, remove it to resolve the issue.
3. Text Changes on Certain Content Not Publishing: Try changing the text through the page source - HTML Editor. Also, pass the HTML content through an HTML validator to ensure it is valid. If these steps don't work, update the HTML content directly in the database using a specific query.
4. Publish Button Missing Issue: This issue might be related to page versioning and workflows. An unpublished page version or a page stuck in a workflow state that doesn't allow publishing might cause this. Review these articles and submit a support ticket if the issue persists.

Summary

This article provides solutions to common issues experienced on the Evoq platform, including problems with file uploads, redirects, text changes not publishing, and a missing publish button. By following the provided steps, users can troubleshoot and resolve these issues.

FAQ

1. What can cause the publish button to go missing in Evoq Content platform?
   This might be related to page versioning and workflows. An unpublished page version or a page stuck in a workflow state that doesn't allow publishing might cause this.
2. Why am I unable to upload files to the Evoq Content platform?
   Your firewall might be blocking the upload request. Consult with your network team to resolve this issue.
3. Why are my text changes not publishing on the Evoq Content platform?
   This could be due to invalid HTML content. Try changing the text through the page source - HTML Editor and pass the HTML content through an HTML validator. If these steps don't work, update the HTML content directly in the database using a specific query.