Overview

A customer may experience difficulty when trying to verify their DNN Cloud instance URL and other details with the DNN Support team. This issue may arise when the customer is unsure if DNN is their hosting provider and needs to inquire about storage limits, bandwidth restrictions, and storage capacity. The problem becomes evident when none of the site aliases provided by the customer are directed to the DNN internal instance on the DNN Support team's side.

Solution

To resolve this issue, follow these steps:

1. Reach out to your hosting provider to inquire about the storage limits, bandwidth restrictions, and storage capacity.
2. If you believe that DNN is your hosting provider, verify this by navigating to Site Settings Site behavior and checking if any of the site aliases are directed to the DNN internal instance.
3. If you have any evidence or documentation that DNN is providing you with hosting, share this with the DNN support team.

Summary

Verifying your DNN Cloud instance and understanding your storage limits requires clear communication with your hosting provider. If DNN is your provider, ensure that your site aliases are directed to the DNN internal instance and provide any supporting documentation to the DNN support team.

FAQ

1. How can I verify if DNN is my hosting provider?
   You can verify this by navigating to Site Settings Site behavior and checking if any of the site aliases are directed to the DNN internal instance.
2. What should I do if none of my site aliases are directed to the DNN internal instance?
   If none of your site aliases are directed to the DNN internal instance, it's likely that DNN is not your hosting provider. You should reach out to your actual hosting provider for information about storage limits, bandwidth restrictions, and storage capacity.
3. What kind of evidence can I provide to the DNN support team to prove that DNN is my hosting provider?
   Any documentation or correspondence that shows DNN is providing you with hosting services can be shared with the DNN support team.