Overview

You are getting the following error "There was an error retrieving your content. Please check your internet connection" when accessing the Connectors.

Identification

Check if there are two connectors in the Persona Bar > Settings. You can also run the query below

SELECT * FROM dnn_PersonaBarMenu WHERE Identifier LIKE '%connector%'

Solution

If that is the case, please follow the actions below:

1. Take a full backup of your DNN's database and installation directory for safety precaution
2. Execute the SQL query below 
   • DELETE dnn_PersonaBarMenu WHERE Identifier = 'Evoq.Connectors'
3. Take a backup of the following file Evoq.PersonaBar.Connectors.dll in the bin folder of the root folder and then delete it
4. Restart the application and Clear the Cache.
5. Try to access the Connectors again.